COVID-19 Policy

Our COVID-19 policy outlines changes to your visit, and other measures in place to help assure your safety, and that of our team members and their families.

Appointments Visits

• If you are feeling unwell. If you don’t feel well, have a temperature, or have had close contact with a person known to have COVID-19, please call to reschedule as you will not be permitted inside. Patients who have tested positive for COVID-19 in the last 10 days will not be permitted inside.
• Arrive (without make-up) 10-15 minutes early. We need extra time, and have carefully calibrated our schedule to accommodate everyone safely.  Removing make-up adds time and complicates pre-procedure cleansing.  Note we cannot accommodate late arrivals. All jewelry must be removed for clinical photography.
• Don’t bring family or friends. Our process and safety protocol is optimized for you.  Family and friends will not be allowed inside.  One parent accompanying a patient under 18, or one interpreter for non-English speaking patients is permitted with advance notice.
• Please wear a mask. If you do not have a mask, one will be provided at check-in.

Facility Changes

• Extended “hospital grade” cleaning for the entire building. We have extended in-suite medical-grade cleaning to the lobby, elevator, stairwell, and common area bathrooms outside the suite.  We have also hired additional personnel specifically to clean and disinfect commonly touched surfaces constantly throughout the day.
• Adding surgical-grade HEPA/UVC air cleaners.  With many questions about the COVID virus unanswered, we’re taking extra precautions with laser procedures and adding special air cleaners where aerosols may be produced.